Information We Collect From You
Tealive88 collects several categories of information to ensure the platform operates smoothly and securely for all users in Malaysia. The information collected falls into a number of key categories, described below.
During registration, we collect your full name, email address, phone number, date of birth, and encrypted password. This information is required to create and verify your account identity and to keep your transactions secure.
We collect technical data including device type, operating system, browser version, IP address, and general location information. This data helps us optimise platform performance for a smoother mobile experience.
To process deposits and withdrawals in Malaysian Ringgit (RM), we record your transaction history, payment methods used (such as FPX), and details required for financial compliance. Full card numbers are never stored on our servers.
We record gameplay activity, pages visited, session duration, clicks, and interactions with platform features. This data is used to improve the user experience and detect unusual behaviour for security purposes.
How We Use Your Information
The information collected is used to process account registration, verify identity, handle MYR deposits and withdrawals, and provide access to all tealive88 games and services. Without this information, we are unable to deliver a safe and proper service.
Data is used to detect and prevent fraud, money laundering, and unauthorised access. We also use this information to meet legal and regulatory compliance requirements applicable in Malaysia, including identity verification obligations.
With your consent, we may send you account-related notifications, the latest promotional offers, and platform updates via email or message. You can withdraw this consent at any time through your account settings.
Cookies & Tracking Technologies
Tealive88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our platform. We use several types of cookies.
Essential Cookies are required for core platform functions such as login authentication and session security. These cookies cannot be disabled as they are critical to your account security.
Performance Cookies help us understand how users interact with the platform, which pages are visited most often, and how long sessions last. This data is used in aggregate form to improve the platform.
Preference Cookies allow the platform to remember your preferences such as language and display settings. You can manage or delete cookies through your browser settings, though this may affect some platform functionality.
Data Storage, Security & Information Sharing
Data Storage & Security
All tealive88 user data is stored on secure servers protected by industry-standard encryption. We implement appropriate technical and organisational security measures to safeguard your data against unauthorised access, disclosure, alteration, or destruction. Passwords are stored in hashed form and are never readable by any of our staff. We retain your personal data for as long as your account remains active or as needed to provide our services, meet legal obligations, or resolve disputes.
Third-Party Sharing
Tealive88 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent. However, we may share necessary information with recognised payment service providers (such as FPX processors) to facilitate secure MYR transactions, regulatory authorities or law enforcement when required under Malaysian law, and technical service providers who assist in operating the platform, all subject to strict confidentiality agreements. All third parties involved are required to uphold data security standards equivalent to our own.
Your Rights as a tealive88 User
You have the right to request a copy of the personal information we hold about you at any time. Requests can be submitted via our support email and will be processed within 14 business days. We will provide the information in a readable format.
If you find that any personal information we hold about you is inaccurate or incomplete, you have the right to request a correction or update. Some information can be updated directly through your account settings, while other changes may require additional verification.
You may request the deletion of your account and personal data, subject to record-retention obligations under Malaysian law. Data related to financial transactions may need to be retained for a specified period in accordance with regulatory requirements.
Policy Updates & How to Contact Us
Changes to This Privacy Policy
Tealive88 reserves the right to update or modify this privacy policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Users will be notified of any material changes via their registered email or a prominent notice on the platform at least seven days before the changes take effect. Continued use of the platform after the effective date constitutes your acceptance of the updated policy. We recommend checking this page periodically to stay informed.
Contact Our Privacy Team
If you have any questions, concerns, or wish to exercise your privacy rights, please contact the tealive88 support team by email at [email protected]. We are committed to responding within three business days. For general platform enquiries, you may also refer to our FAQ which covers answers to the most frequently asked questions by our Malaysian users.
Your Data Is Safe With Us
Register your tealive88 account with confidence — your privacy and data security are our top priority. Check our FAQ for more information, or log in to manage your account privacy settings.
Create a New Account FAQ